THE CANCELLER
THE ARTIFICIAL INTELLIGENCE
THAT CANCELS SERVICES FOR YOU
ReclameAqui — Brazil’s largest consumer protection platform — receives over 4,000 complaints a day from people struggling to cancel services. So we built a bot that fights back, calling companies, waiting on hold, and canceling contracts for users.
Cannes Lions
- Innovation (Bronze)
- Digital Craft (Bronze)
- Digital Craft (Bronze)
- Direct (Bronze)
- Digital Craft (Shortlist)
- Creative Data (Shortlist)
El Ojo Iberoamerica
- Creative Data (Grand-Prix)
- Creative Data (Gold)
- Innovation (Bronze)
- Direct (Shortlist)
Brazilian Creative Club
- Digital (Bronze)
- Direct (In-Book)
The Canceller was developed through a combination of different technologies:
Google Cloud
converts the operator's speech into text.
IBM Watson
processes the information,
orchestrating the whole conversation.
Alexa's voice
transforms IBM Watson's responses into speech to communicate to the operador
Together, they formed
“The Conversation Chamber.”
THE SILENCE MANAGER BOT
goes into action during long periods without talking.
THE NOISE MANAGER BOT
inserts random sounds like a baby crying and street noises to make the conversation more real for the operator.
THE QUALITY MANAGER BOT
specialized in machine learning processes all the conversations and is constantly improving The Canceller.
THE CHIEF DEVELOPER
THE LEGAL ISSUE
THE FUTURE PARTNERSHIPS
THE LIVE EXPERIENCE
SOME FULL CANCELLATION AUDIOS (PORTUGUESE ONLY):