THE ARTIFICIAL INTELLIGENCE THAT CANCELS SERVICES
ReclameAqui, the largest consumer protection company in Brazil, gets over 4.000 complaints a day about people having a hard time to cancel a service. To get over it, we developed a powerful bot capable of interacting directly with big corporations' call-centers and canceling a contract on behalf of the client. Meet The Canceller.
CANNES LIONS: INNOVATION (Bronze) /// Digital Craft (Bronze) /// Digital Craft (Bronze) /// Direct (Bronze) /// Digital Craft (Shortlist)/// Creative Data (Shortlist) ///
EL OJO IBEROAMERICA: Creative Data (GRAND-PRIX ) /// Creative Data (GOLD) /// Innovation (Bronze) /// Direct (Shortlist)
BRAZILIAN CREATIVE CLUB: Digital (Bronze ) /// Direct (In-Book ) ///
The Canceller was born from the combination of different sorts of technologies and intelligence:
1.
Google Cloud convert the operator speech into text.
2.
IBM Watson processes the information,
orchestrating the all conversation
3.
Amazon Alexa's voice transform IBM Watson decision into speech.
All this together creates a structure called "The Conversation Chamber":
5.
A Silence Manager Bot get in action during long periods
without talking.
6.
A Noise Manager Bot insert random sounds like a baby crying and street noises to make the conversation more real to the operator.
7.
A Quality Manager Bot specialized in machine learning processes all the conversations and is constantly improving The Canceller.
SOME FULL CANCELLATION AUDIOS (PORTUGUESE ONLY):