THE ARTIFICIAL INTELLIGENCE THAT CANCELS SERVICES
ReclameAqui, the largest consumer protection company in Brazil, gets over 4.000 complaints a day about people having a hard time to cancel a service. To get over it, we developed a powerful bot capable of interacting directly with big corporations' call-centers and canceling a contract on behalf of the client. Meet The Canceller.
The Canceller was born from the combination of different sorts of technologies and intelligence:
Google Cloud convert
the operator speech into text.
IBM Watson processes the information, orchestrating all the conversation.
IBM Watson decision into speech.
A Silence Manager Bot get in action
during long periods without talking.
A Noise Manager Bot insert random sounds like a baby crying and street noises to make the conversation more real to the operator.
A Quality Manager Bot specialized in machine learning processes all the conversations and is constantly improving The Canceller.
All this together creates a structure called "THE CONVERSATION CHAMBER":
SOME FULL CANCELLATION AUDIOS (PORTUGUESE ONLY):