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THE ARTIFICIAL INTELLIGENCE THAT CANCELS SERVICES

 

ReclameAqui, the largest consumer protection company in Brazil, gets over 4.000 complaints a day about people having a hard time to cancel a service. To get over it, we developed a powerful bot capable of interacting directly with big corporations' call-centers and canceling a contract on behalf of the client. Meet The Canceller.

The Canceller was born from the combination of different sorts of technologies and intelligence:

 
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1.
Google Cloud convert
the operator speech into text.

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2.
IBM Watson processes the information, orchestrating all the conversation.

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3.
Amazon Alexa's
voice transform
IBM Watson decision  into speech.

 
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5.
A Silence Manager Bot get in action
during long periods without talking.

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6.
A Noise Manager Bot insert random sounds like a baby crying and street noises to make the conversation more real to the operator.

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7.
A Quality Manager Bot specialized in machine learning processes all the conversations and is constantly improving The Canceller.


All this together creates a structure called "THE CONVERSATION CHAMBER": 

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THE LIVE EXPERIENCE

THE CHIEF DEVELOPER

SOME FULL CANCELLATION AUDIOS (PORTUGUESE ONLY): 

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